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CONTACT US

Talk to the Fikika team

Questions about pricing, a demo, or an active workspace? Choose sales or support, send a message, and we aim to reply within one business day.

Get in touch

Pick a channel below, or send a message with the form.

When to contact whom

Sales

Pricing, purchasing, package questions, or starting a new workspace.

Support

Help with an active Fikika workspace (login, modules, billing on an existing account). Include your organisation name.

Report a data concern

Suspected misuse, unauthorised access, privacy rights requests or security incidents. This is not ordinary billing support. Start the message with URGENT when the issue is time-sensitive, and include your organisation name.

Sales[email protected] Support[email protected]
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Send us a message

We aim to reply within 1 business day, Monday–Friday, East Africa Time (EAT, UTC+3), during published opening hours. Complex demos or technical investigations may take longer. You receive an on-page confirmation when the form is accepted; keep that confirmation and check your inbox (and spam folder) for our reply. Phone and organisation are optional.

Feedback — ratings or suggestions about the website, journey or product. Ratings are optional. We read every submission and reply when a follow-up is needed.

We use the details you submit only to respond to this enquiry and retain contact records as needed to handle your request and meet legal duties. We do not sell your contact information. See our Privacy Policy.

Help

Resource Centre

Guides before you write — the same topics as the site Help drawer. Practical steps for billing, channels and launch. Use the form above if you still need a person.

Billing and usage charges

  • Catalogue, Get started and checkout amounts are before VAT. The total today before you sign is the M-Pesa amount; VAT appears on the eTIMS invoice after payment.
  • Your usage balance tracks purchased usage for SMS, voice, USSD and storage — not a cash wallet you can withdraw.
  • Customer ticket/shop payments settle to your merchant account, never into your usage balance.
  • See usage charges, refunds and returns.

Send texts with your name

  • A branded SMS sender name, a unique caller number and a reply route are different products.
  • Only the affected channel waits on network approval — other modules can still be configured.
  • Open site Help (?) for step-by-step guides, or start Get started.

Track a Contact Us request

Use the reference from your confirmation plus the same email on Track Requests to see status. Or reply in our email thread.

Open Track Requests →