FIKIKA
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Integral Media Limited trading as Fikika describes refund rules for platform packages and usage charges. Last updated: 4 November 2026
Billing dispute — act here
Contact Us with organisation name, payment reference, amount, date and M-Pesa receipt. We aim to acknowledge within 1 business day (East Africa Time). Approved refunds typically return to the original M-Pesa party.
Package and setup fees
Fikika subscription / package fees: no mid-cycle refund when you stop using a module unless your invoice or signed agreement says otherwise. Failed or cancelled M-Pesa payment prompts are not charged.
Unused and used usage charges
Your usage balance tracks purchased services (for example SMS, OTP, voice, USSD sessions and storage). It is not a cash wallet. Usage charges already consumed are generally non-refundable once used. Unused included quantities follow your invoice or signed agreement if a credit is offered.
Duplicate or overpayments
Duplicate or overpayments, and payments rejected by the provider after authorisation, are reviewed when you Contact Us with the details listed above. We advise the refund route and timing if a refund is approved.
Refunds owed by sellers
Money your customers paid you (tickets, store, bookings) settles to your merchant account. Refunds those customers are owed are your responsibility under your own terms — not a Fikika subscription refund.