SUPPORT

Track Requests

Look up the status of a Contact Us enquiry with the reference from your confirmation and the email you used. Day-to-day workspace help stays in-product.

Check request status

Your request reference appears on the Contact Us confirmation page after you send a message (for example FK-AB12CD34). Enter that reference and the email you used. We show status only — not the full message body.

Guidance

What this page covers

Status is for Contact Us messages only. It does not open a live chat or change an existing reply thread.

Your reference

After you submit Contact Us you see an on-page confirmation with a reference such as FK-AB12CD34. Save or screenshot it — you need that code plus the same email to check status here.

Active workspace help

Login, modules and billing on an existing account are handled in-product or via Support on Contact Us. Include your organisation name. Urgent outages: start the message with URGENT.

No match?

If the reference and email do not match a submission, Contact Us again with your organisation name and the date of your earlier message — or reply in the email thread from our team.